The veterinary services that the Connecticut Humane Society offers to the public—made possible thanks to donor support—cost families generally 20-30% less than most local veterinary clinics. Read on to see what services are available, and also be sure to check out the most frequently asked questions about our clinic services.
Fox Memorial Clinic
701 Russell Road
Newington, CT 06111
Hours: Monday-Friday by appointment only. Closed for lunch 1-2pm. Appointments available beginning at 9:00am, with last appointment at 3:15 pm.
CLOSED: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
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The Fox Memorial Clinic DOES NOT offer the following services:
- Emergency care and treatment
- Elective cosmetic surgery (such as tail docking, ear cropping and declawing)
- Boarding and grooming
An annual exam is an essential preventative tool for your pet. Scheduled by appointment, this is an opportunity for pet owners to discuss questions and concerns with the veterinarian. Vaccinations and other necessary treatments are also available during the visit.
The Clinic has all of the diagnostics and treatments necessary to keep your pet free from both internal and external parasites. Visit the Parasites article to learn why treatment and prevention are so important for your pet’s overall health.
One in three pets goes missing during its lifetime. A microchip is another method of ID that links your pet back to you and increases your chances of reuniting with your pet if it is lost. It is the size of a grain of rice and is inserted between your dog’s shoulder blades with a simple injection. Veterinary hospitals and shelters have scanners that can read these chips, should your pet become lost and separated from his collar and tags.
In addition to full exams, low-fee vaccination clinics are available to protect pets from common, yet potentially harmful, diseases. Appointments are required; walk-ins are not accepted. Click here for the current schedule and additional information.
Surgical services are available on a limited basis, with priority given to treating medical issues. Elective surgeries are currently available on a limited basis to existing clients only.
X-rays are an important diagnostic tool used to look inside your pet’s body. The in-house equipment provides quick results and is safe for your pet. Radiology is performed by qualified staff technicians.
The Clinic has an in-house blood machine and microscopy services to provide a broad array of immediate results. Affiliation with a major off-site laboratory provides pets and their families access to an expanded range of services, including chemistry profiles, biopsies, allergy testing and much more.
It is extremely difficult to say good-bye to a beloved pet. Veterinary professionals will help you with “end-of-life” decisions by providing you with the compassion and information required to make the choice that is right for you and your pet.
I had to leave a message. When will you call me back?
Due to significant need in the community, Fox Memorial Clinic is an extremely busy clinic. The staff works diligently to answer as many calls and return as many voicemails as possible. To better serve pets and their families, Fox will be adding more email options in the near future. The phone number is 800-452-0114. The fax number is 860-665-1241.
Do you offer emergency services?
NO, Fox Memorial Clinic is a routine wellness clinic. If your pet needs emergency care, it’s best to bring him or her to a full-service 24-hour emergency hospital, as Fox does not always have a veterinarian available. Fox will always do its best to see any urgent care situation that comes through the doors. Fox is closed at night and on the weekends. Visit this link for to find local emergency veterinary hospitals near you.
Do you work on a "sliding scale"?
NO. In order to offer reduced-fee care to those in financial need, clinic fees are generally 20-30% lower than what can be found at other veterinary hospitals. Fees are not based on an individual’s income.
What forms of payment do you accept, or do you offer a payment plan?
Fox Memorial Clinic accepts cash and all major credit cards (Visa, MC, Discover, AMEX). Personal checks are NOT accepted. Because fees are discounted, Fox is unable to offer payment plans. Fox works with all clients to find the most affordable treatment plans for their pets.
When are appointments available?
Appointments are available Monday-Friday. The earliest appointment available is 9:00am and the last appointment of the day is booked at 3:15pm.
Does the reduced price affect the quality of services?
No. CHS clinic services are staffed with excellent, experienced veterinarians, highly qualified veterinary technicians and courteous customer service personnel. Donations allow these reduced-fee services to be offered without affecting your pet’s care.
Why do you require a deposit for some appointments?
CHS collects a deposit at the time of booking for new clients, clients booking multiple pets, if you’ve cancelled a prior appointment with less than 48 hours’ notice, or if you’ve missed a prior appointment. The deposit holds your appointment spot and is applied toward your bill at your appointment. With so many pets and families looking for help, deposits are one way to make sure clients communicate if they’re going to miss an appointment so that the spot can go to another pet in need.
What about pet health insurance?
Pet health insurance is a growing trend and may become an important aspect of your pet’s care. Whether you are on a budget or not, you should research the various plans and choose the right one for your needs.
What should I bring to the clinic with my pet?
All pets must be restrained. For example, dogs should be leashed, and cats should be in a pet carrier. Upon scheduling your appointment, you will be asked to bring a valid rabies certificate and any previous medical records and vaccination schedules that you may have. This will help you save more money by not repeating diagnostics and vaccinations that have already been performed, and will help the veterinarian to better diagnose your pet’s needs.
What is your policy on cancellations and missed appointments?
Because we are trying to serve so many pets in need, we request 48+ hours advance notice if you need to cancel or reschedule an appointment. Appointments canceled or rescheduled after that time period will be considered a last-minute cancellation. If you left a deposit, your deposit will be charged as your cancellation fee. You will be required to leave a deposit the next time you schedule an appointment.
If you arrive after your appointment start time, we may not be able to see you, and it will count as a missed appointment. If you left a deposit, your deposit will be charged as your missed appointment fee. You will be required to leave a deposit the next time you schedule an appointment.
I made an appointment. What’s next?
A few days prior to your appointment, we will call you to confirm your visit. We need to hear back from you in order to keep your appointment. We will make two attempts to confirm your appointment, but if you do not respond and confirm that you are coming, your appointment may be canceled so we can assist other patients who are waiting, and any deposit you paid will be forfeited.
We may also contact you to complete some forms before your appointment. If you receive e-mails or texts from us, please make sure to read the message, open the attachments, and complete all requested paperwork at least 24 hours before the day of your appointment.
Can I refill my pet's prescriptions at your clinic?
If your pet is a regular patient of the clinic, you may request a refill of your pet’s prescriptions. There is a dedicated phone extension to request refills. This will enable you to get through the phone system quickly. A staff member will return your call within 24 hours. Access the prescription line by calling 860-594-4500, ext. 6404. Or, you can fill out your prescription request online here. Federal Law prohibits the dispensing of prescription medications without a client-patient relationship, and the clinic does not have an outside pharmacy license, and therefore, cannot fill prescription requests from other facilities. If you are not an existing client or you have not brought your pet in recently, please call to make an appointment.